One of the best ways that an importer can be sure of what a factory ships is to monitor the container loading process. So you reject the defective goods and tell the supplier to replace them with acceptable ones before shipping.īut what’s to stop the factory from including the rejected goods in the shipment anyway? Monitoring container loading to prevent shipping rejected goods The inspection reveals a high number of defective pieces in the order. Let’s say you carry out pre-shipment inspection of an order of earrings a week before it’s expected to ship. It can be difficult for you to be sure of what your supplier will ship to you. This highlights why initial supplier audit is so important: a trustworthy supplier won’t knowingly mix good and bad product quality together to sell to a customer ( related: 5 Qualities of a Good Supplier). But the manager of a factory producing jewelry or another more expensive item probably won’t want to discard valuable goods, even if they’re slightly defective. This may be less of a concern if you manufacture relatively low-cost products. But depending on the value of your product and the number of unsellable pieces shipped, this can be a costly problem. The supplier may not even realize there’s a problem with some of the pieces they’re preparing to ship. That is, the factory is likely to pack any defective goods together with acceptable ones for shipping. Shipping rejected products together with acceptable goodsįor many importers, the most likely destination of defective products is their distribution center. Here are four things your supplier might do with products you’ve rejected: 1. It helps to understand how your product can end up in unexpected places and what you can do to make sure they’re dealt with the right way. So what can you do to prevent this and other undesirable outcomes? Like in the example above, you might find your rejected products are being sold to other customers-maybe even with your branding! But not all of those options are in your best interest as the importer. And you and your supplier have a few options for how to deal with rejected goods. Most factories manufacture some goods that have defects or otherwise don’t meet your standards ( related: How Experienced Importers Limit Product Defects in 3 Stages ). How did rejected products that you trusted your supplier to discard end up in a local market? If your branding is on any rejected products, you especially need to communicate with your supplier to make sure they aren't sold to your competitors or to local markets. Once products are found to be defective, you shouldn't assume that they'll be taken care of properly.
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